Experience
WALMART (subsidiary PhonePe - largest Indian fintech with 500+ million registered users) Bengaluru
Product Manager – Card payments and internet banking 08/21- 12/23
Prepared and maintained roadmaps for the card payments pod, implementing over 30 user-facing features and products, and increasing daily active users (DAU) by 65% and NPS by 8%
Launched instalment payment options for credit cards by conducting focus groups, surveys and ethnographic research, conceptualizing solutions and delivering $1M in revenue.
Launched internet banking service for high-value transactions by designing, A/B testing, and beta launching MVP with target users and incorporating feedback leading to $500K in revenue.
Led a cross-functional team to own end-to-end development of credit card bill payments. Conducted discovery, wrote, and implemented user stories resulting in $2M in annual revenue.
Monitored and optimized key performance indicators for existing card products by introducing new alerts and dashboards, improving card acceptance rate by ~4% and bringing $2M in revenue.
Conceptualized and developed in-house One Time Password (OTP) capture tool by leveraging open-source frameworks, eliminating dependence on external vendors and saving $100K/year.
Devised targeted marketing campaigns including offers, CRM, and referral schemes to improve retention for a newly launched product where the market share was falling, resulting in an 8% improvement.
Consulted with P&L owners on the annual revenue growth projection for the product portfolio of existing and planned products, resulting in accurate annual forecasts.
Provided coaching and implemented onboarding experience for new university hires within the team to improve job competence and provided ongoing mentorship to improve talent retention.
EVEREST GROUP Delhi
Senior Analyst – Application and Digital Services 05/20 - 08/21
Spearheaded the development of a new research vertical for Digital Interactive Experience (IX) resulting in the expansion of the client base to include digital agencies and $300K revenue.
Evaluated niche cloud vendors as acquisition targets for a large American IT company, by developing an analytical framework to rank vendors and driving a cumulative $30M in deal valuation.
Organized workshops and led conversations with CIOs of global companies to present insights on the post-pandemic IT services market resulting in custom research engagements to deep dive into the trends
Led 2 PEAK Matrix assessment end-to-end. Led conversations with senior stakeholders in dozens of IT services firms. Created a quantitative and qualitative framework to stack rank these players.
Enabled one of the world's largest financial services corporations to find a suitable IT service provider for setting up ODCs by building an analytical assessment model to evaluate a long list of service providers
Assisted one of the leading IT service providers with performance benchmarking, market sizing, and competitive intelligence along with developing medium and long-term strategy to maintain market dominance
THE SMART CUBE Delhi
Analyst – Strategy and Procurement Research 07/17- 07/18
Enabled one of the world’s largest banks to benchmark their marketing efforts for the subsidiary banking division
Enabled Fortune 500 consumer products companies to benchmark their IT sourcing and procurement strategy versus competitors resulting in savings of ~1.5-2% of the annual IT budget
Appreciated for independently formulating a list of potential acquisition targets for a European 3PL provider
Evaluated outsourcing strategies and studied outsourcing hubs for one of the world’s leading GIS companies
